Refund Policy

Version of 27 October 2026.

Digital products

Readings, audio practices, fairy tales and guidance are digital content that opens immediately after payment. By paying, you ask us to give you access straight away and acknowledge that you lose the statutory right of withdrawal once the content is opened.

When we refund

• access did not open after payment, or a product does not work properly and we cannot fix it — full refund;
• you were charged twice by mistake — the duplicate payment is refunded;
• a consultation is cancelled at least 24 hours before the agreed time — full refund or a new time of your choice.

How to request

Write to shantiolga22@gmail.com or @shantiolga in Telegram within 14 days of payment and include the email used for payment. We reply within 3 business days. Approved refunds go back to the original payment method; banks usually take 5–10 business days to show them.